Last updated: 2026-10-01T00:00:00.000Z
Refund Policy
Draft pending legal review. Prepared in-house. Reviewed by AI against Singapore law and Paddle’s seller terms on 2026-08-26; that is not a substitute for a Singapore-qualified lawyer. Not legal advice.
This page explains refunds for a workspace’s first Thorp subscription purchase, later renewals and existing pilot contracts. JOYFULAI TECHNOLOGY PTE. LTD. (UEN 202347972H) is the Supplier that provides the software and paid entitlements; the seller for the transaction is Paddle.
Cloud subscriptions
Personal renews monthly. Team renews monthly or annually as selected: the annual price is ten times the corresponding monthly price for twelve months. Team seats and resource packs use the same billing cycle. Each workspace has its own order, subscription and entitlement; team membership does not include a separate Personal subscription. Prices are in USD before tax; the total, applicable tax and renewal cycle are shown before payment. See Pricing and choose your workspace at the account center.
The initial order can combine the base plan with extra team seats and environment/storage packs. Online additions or reductions to an existing subscription are currently unavailable; contact support@thorp.run about a change. Do not buy a second subscription for the same workspace. Joining a team does not trigger payment. Removing a member revokes access but does not automatically reduce purchased seats or the renewal bill. There are no automatic overage charges.
Cancel automatic renewal through the Paddle portal linked in the account center or your Paddle receipt. Cancellation preserves access through the paid period and does not itself issue a refund. After expiry, there are 30 days for read-only cleanup and export; local data is not deleted. Paid access is applied only after completed payment and may appear after the payment confirmation while the webhook is processed; a checkout return page alone does not grant access. If payment succeeds but access is missing, contact support with the receipt instead of paying again.
The additional supplier refund promise covers the 14 calendar days after that workspace’s first purchase, including monthly plans and annual Team plans. Renewals and later add-ons do not restart this window. Mandatory rights, billing-error remedies, applicable Paddle terms and existing contracts are unaffected. The USD 299 / 90-day Founding Pilot described below is historical and is not a new offer for sale.
Who you buy from
Purchases are made from the Paddle contracting entity identified at checkout and on your invoice (“Paddle”). Paddle is the authorised reseller, seller and Merchant of Record for the transaction: it issues the invoice, handles tax, and its Buyer Terms and Refund Policy govern its transaction services, including checkout, payment, renewal, cancellation, refunds and chargebacks. These terms and the Terms of Use govern your use of the software.
The refund below is our promise as the supplier. It is offered in addition to whatever Paddle’s own buyer terms give you, and in addition to any right you have under the law that applies to you. Where our promise is more generous than Paddle’s default policy, ours applies. Nothing on this page reduces a right you cannot lawfully be asked to give up.
The refund
14 calendar days, no reason needed.
Ask within 14 calendar days of the workspace’s first subscription transaction and you get the full initial purchase price back, including the initial resource bundle. Existing Founding Pilot contracts retain their original 14-day transaction window. You do not need to give a reason. We will not ask you to complete a retention call, a survey, or any other process before processing it.
This is in addition to your mandatory rights and to your rights under Paddle’s own policies. We instruct Paddle to honour this additional supplier right; only Paddle, as the seller, issues the refund.
One exception, and we would rather name it than call this “unconditional”. Paddle, as the seller, applies its own documented rules on demonstrated fraud, refund abuse and manipulative behaviour, and it can decline a refund on that basis. We do not control that decision. If it ever happens to you and you think it is wrong, write to us and we will take it up with Paddle on your behalf. Your mandatory legal rights are unaffected either way.
The Founding Pilot is a one-time 90-day licence and does not renew, so there is no renewal charge to refund. Personal monthly, Team monthly and Team annual subscriptions follow the scope stated above.
How to ask
Email support@thorp.run from the address you bought with, or use the receipt Paddle sent you. Include the Paddle invoice reference if you have it — it makes the refund faster, but it is not a condition.
We acknowledge within 2 business days and instruct the refund within 5 business days of acknowledging it. “Business day” means a day other than Saturday, Sunday or a public holiday in Singapore. How long the money takes to reach you after that is set by Paddle and your payment provider, not by us.
You can also request a refund directly through Paddle using the link on your receipt.
After a refund
Once Paddle confirms the completed refund, the corresponding refunded paid entitlement ends. A pending or rejected refund request alone does not revoke access. Your free Community Licence and unrelated workspace subscriptions continue; you must stop using only the refunded paid features. Environments, profiles and data on your own machine are yours and are not affected — we cannot reach them and do not delete anything.
What is not refundable
For Personal monthly, Team monthly and Team annual plans, renewals and later add-ons or quantity increases do not create a new supplier no-reason refund window. Mandatory rights, billing-error remedies and existing pilot terms remain unaffected.
Questions
support@thorp.run — JOYFULAI TECHNOLOGY PTE. LTD., 60 Paya Lebar Road #13-04, Paya Lebar Square, Singapore 409051.