Thorp

Last updated: 2026-08-27T00:00:00.000Z

Terms of Use

Draft pending legal review. Prepared in-house and reviewed against Singapore law and Paddle’s seller terms by AI on 2026-08-26. That is not a substitute for a Singapore-qualified lawyer, and checkout does not open until this review is complete. Not legal advice.

These Terms govern your use of Thorp (“the Software”), published by JOYFULAI TECHNOLOGY PTE. LTD. (UEN 202347972H), a company incorporated in Singapore (“we”, “us”).

By purchasing, installing or using the Software, you agree to these Terms and the Acceptable Use Policy. The Privacy Policy explains our processing of personal data; it is a notice, not a contract, and it does not obtain blanket consent.

1. What the Software is

Thorp is software that runs on your own Windows machine. It creates and manages separate browser environments, each with its own data directory, login state and proxy configuration, and it exposes a local endpoint so that automation you control can drive those browsers.

We do not host your browsers. We do not receive your login credentials, cookies, browsing history or the contents of any browser profile. Browser-profile data stays on your machine unless you deliberately send material to support. The Software sends only the limited licence heartbeat described in the Privacy Policy.

2. Licence

In these Terms: “Product” means the Software together with the Community Licence and, where purchased, the Founding Pilot entitlement and paid support supplied under these Terms. “Consumer” means an individual who acquires or uses the Software wholly or mainly for domestic or personal use. “Community Licence” means the no-charge licence described below. “Founding Pilot” means the paid licence described in section 8. “Team” means you, or the organisation you buy on behalf of, together with the devices you own or control.

We grant your Team a Community Licence, free of charge, to install and use the Software on any device your Team owns or controls, for your own business or personal purposes. It includes unlimited stored browser environments and up to two simultaneous agent runs. It continues until suspended or terminated under section 9.

A Founding Pilot raises the simultaneous-run allowance for the paid term. It adds no device limit and no per-user charge.

What we never charge extra for: the number of browser environments, the number of devices, the number of people in your Team, minutes, calls, or automatic overage. When you reach the simultaneous-run allowance, the Software refuses the new automated run and tells you the limit and your current use. It never silently bills you for more.

You may not: redistribute, resell, sublicense, rent or host the Software for third parties; remove or alter licence or attribution notices; or reverse engineer, decompile or disassemble the Software, except to the extent that this restriction is prohibited by law.

The Software is licensed, not sold. We retain all intellectual property rights in it.

3. Automation, authority and responsibility

Thorp allows automation to act without your review of every individual action. The Software and any automation using it have no authority independent of the authority actually given by you or another person legally entitled to give it.

As between you and us, you are responsible for selecting the browser profile an authorised user or automation may use, defining its permitted scope, applying reasonable safeguards, and supervising its use in proportion to the risk of the task. Automation can misunderstand instructions, exceed an intended scope, or produce unexpected results; high-impact actions should require appropriate human review.

This allocation does not: create authority that you do not have; bind a third-party service or override its terms or security decisions; make account-holder permission sufficient where another person is legally entitled to control the relevant access; make you responsible for loss caused by our breach, our negligence or a defect in the Software; or exclude any right or liability that applicable law does not permit us to exclude.

Before using any account or system, you must have permission for the specific account, system, data, action and method of access from every person legally entitled to control that access, and you must comply with applicable third-party terms.

4. Third-party services

Websites and services you reach through the Software are not ours. Your use of them is governed by their own terms, and you are responsible for complying with those terms.

Automated access is restricted or prohibited by some services. Determining whether your intended use is permitted is your responsibility, not ours. We are not a party to any agreement between you and any such service, and we have no ability to see, review or control what you do there.

5. What we do and do not promise

We warrant that the Product will materially conform to its published description during the applicable term, and that paid technical support will be performed with reasonable care and skill.

We do not promise that the Software will be uninterrupted, error-free or compatible with every browser, website or third-party change. In particular: we do not warrant that any account you operate through the Software will avoid detection, restriction, suspension or termination by any third-party platform. Platform enforcement is outside our control, and any statement to the contrary, from us or anyone else, should be treated as unreliable.

If the Product is not delivered, is materially faulty, is not as described, or is not fit for an expressly agreed purpose, contact us and Paddle using the routes in section 8. Nothing in these Terms excludes Paddle’s Buyer Terms or Refund Policy, or any mandatory warranty, remedy or consumer right.

6. Limitation of liability

Nothing in these Terms excludes or limits our liability for fraud or fraudulent misrepresentation; for death or personal injury caused by negligence; for wilful misconduct or gross negligence; for any liability under the Personal Data Protection Act that cannot lawfully be limited; for any mandatory consumer right; or for any other liability that the law does not permit us to exclude or limit.

Subject to that paragraph, our total aggregate liability arising out of or relating to the Software or these Terms is limited to the total amount paid for the Founding Pilot giving rise to the claim — whether paid to us directly or to Paddle. The Community Licence is provided free of charge; nothing in this sentence reduces the carve-outs in the paragraph above, which apply regardless of what was paid. This limit does not apply to a Consumer to the extent that applying it would be unfair or unlawful.

We are not liable for indirect or consequential loss, or for loss of profits, revenue, goodwill or business opportunity. If you acquired the Product wholly or mainly for personal use, we are not liable for business losses.

You decide what the Software is used for and which account it operates. We are not responsible for the consequences of a use you chose, but this section does not shift to you any loss caused by our breach, our negligence or a defect in the Software.

7. Indemnity

This section does not apply to a Consumer.

If you use the Product exclusively in the course of business, you will indemnify us against amounts finally awarded in a third-party claim, or agreed in a settlement you approve, to the extent directly caused by your knowing unlawful use of the Product or your material breach of section 3 or the Acceptable Use Policy. The indemnity does not apply to the extent a claim was caused by our breach, our negligence or our wilful misconduct.

We must give you prompt notice, provide reasonable cooperation, mitigate our loss, and allow you to control the defence. You may not settle a claim in a way that admits liability by us or imposes an obligation on us without our consent, not to be unreasonably withheld.

8. Purchases and refunds

Purchases are made from the Paddle contracting entity identified at checkout and on your invoice (“Paddle”). Paddle is the authorised reseller, seller and Merchant of Record for that transaction: it issues the invoice, handles tax, and its Buyer Terms apply to the payment itself. JOYFULAI TECHNOLOGY PTE. LTD. is the Supplier that provides the Software and paid entitlements under these Terms. These Terms govern your use of the Software.

We offer a full refund within 14 days of purchase, with no reason needed. You do not need to give a reason, and we will not ask you to complete a retention call, survey or any other process first. The one exception is Paddle’s own documented rules on demonstrated fraud and refund abuse, which the Refund Policy sets out. This is our own promise as the supplier: it is offered in addition to whatever Paddle’s buyer terms give you, and in addition to any right you have under the law that applies to you. Where our promise is more generous than Paddle’s default policy, ours applies, and nothing here reduces a right you cannot lawfully be asked to give up.

What the Founding Pilot is: a one-time paid licence of USD 299 plus any tax shown at checkout, for 90 calendar days, allowing up to ten simultaneous agent runs on each device, with unlimited devices, unlimited stored environments and no per-user charge. The limit is counted per device: we do not currently pool it across your Team’s machines. It does not renew automatically. The Software itself remains free to download and use under the Community Licence.

The full refund terms, including how to ask and how long it takes, are on the Refund Policy page. A refund ends only the Founding Pilot and the allowances it added. Your Community Licence continues unless it is separately terminated under section 9. Data on your own machines is unaffected.

9. Changes, updates and termination

We may update the Software, and we may correct or update these Terms prospectively. A materially adverse change takes effect no earlier than 30 days after notice: dated at the top of this page and, for paid licences, sent to the email associated with the licence.

During an already-paid fixed term, a materially adverse change applies only where required by law or necessary to address an identified security or abuse risk; otherwise it applies from your next purchase or renewal. If a change materially reduces an existing paid entitlement and you do not accept it, you may end the affected paid term and request a pro-rata refund through Paddle.

Automatic updates are disabled by default. Any release that changes how your environments behave will say so in its release notes.

We may suspend or terminate your licence if you materially breach these Terms or the Acceptable Use Policy. You may stop using the Software at any time. Sections 3, 5, 6, 7, 10 and 11 survive termination.

10. Export control and sanctions

You may not use the Software in breach of applicable export control or sanctions laws, and you confirm you are not located in, or acting on behalf of a person in, a jurisdiction subject to comprehensive sanctions.

11. Governing law

These Terms, and the supplier agreement between you and JOYFULAI TECHNOLOGY PTE. LTD., are governed by Singapore law, and the Singapore courts have jurisdiction over disputes concerning them. This clause does not govern your separate transaction agreement with Paddle, and it does not prevent a Consumer from using any court, tribunal or mandatory right available under applicable consumer law.

12. Language

The English version of these Terms and the incorporated policies is authoritative. Any Chinese translation is provided for convenience. If the versions conflict, the English version prevails, except to the extent mandatory consumer law requires otherwise.

13. Contact

JOYFULAI TECHNOLOGY PTE. LTD., 60 Paya Lebar Road #13-04, Paya Lebar Square, Singapore 409051.